Frequently Asked Questions
You can book a meeting to talk to a Vital Partners advisor about your situation and find a plan that works for you.
No. Neither individuals nor employees need to answer health questions as part of the sign up process.
Insert Link
You can change your plan level once per year, starting on your first plan anniversary. If you sign up for the GroupBenefitz Silver plan in June, you can move to the GroupBenefitz Gold Plan the following June.
You can also move to a lesser plan after one year.
Yes, please let us know if you would like to cancel your add-on benefits. You can cancel any time.
No, you can use your regular pharmacy if you wish. Certain medications can't be dispensed by Pocketpills, and sometimes you need a prescription in a hurry!
With Pocketpills you enjoy prescription delivery to your door, and 10% extra coverage at Bronze and Silver benefit levels.
If you're in another province, please contact us. We would be happy to refer you to a trusted partner in your province or territory.
Our GroupBenefitz plan family is made up of all kinds of people -- some who are pillars of health and others who are not so lucky. We collectively share the financial risks of illness and injury for all of them, including you and your family.
The GroupBenefitz platform strives to understand how the use is to understand how the use of the plan is changing and factor that into members' rates. Our goal is to maintain stable rates, and promise not to change rates more than once in a 12-month period.
Within one week of signing up, you will receive a copy of your benefits card via email. You'll also have access to an app where you can access your card information, submit claims, check the status of claims, and check coverage.
You can maintain your GroupBenefitz coverage for as long as you are working at least 20 hours per week and until the age of 75.
Yes. You can use your Health Spending Account to pay for your GroupBenefitz plan premiums. Just submit proof of payment and select "premiums paid to a non-government health and dental plan." The cost of premiums for a non-government health and dental plan are a tax-free benefit.